Merchant Terms and Conditions

• If you need to exchange an item, please make your request within one working day after receiving the item (subject to the delivery record). Please contact our customer service representative before exchanging the item.

• You can request an exchange if the following conditions are met:

• The goods have been opened;

• Does not match the taste ordered

• We do not accept exchanges of goods under the following circumstances, including:

• Requests made more than one working day after receipt of the goods;

• spoilage due to improper storage by guests;

• Guest receipts are lost or incomplete;

• There is no quality problem with the goods themselves;

• Personal subjective issues or taste habits;

• Any damaged goods due to personal reasons cannot be returned or exchanged

• Any returned goods can only be exchanged for goods of equal or higher value. If the customer requests to exchange goods of higher value, the customer must pay the difference between the goods of higher value. If the item is replaced with one of lower value, the remaining balance will not be refunded

PET-A-HOOD Terms & Conditions

• PET-A-HOOD is not the seller or supplier of the products of services.
• PET-A-HOOD is responsible for managing and administering its website, arranging order processing and fulfillment for the products or services you ordered from the merchant through its website.
• Whatever item you purchase via PET-A-HOOD will be subject to the terms and conditions of that merchant. The merchant is responsible for the sale and for dealing with any claims or any other issues arising out of or in connection with the contract between you and the merchant.
• Service arrangement will be processed and will based on the customer's provided information via the order without prior notice.
• Product images are provided by merchants. For reference only.
• Once an order has been placed, it is considered final and cannot be cancelled or refunded.
• PET-A-HOOD reserve the right to modify or amend this policy at any time without prior notice. Any changes to this policy will be posted on our website.
• By placing an order with PET-A-HOOD, you confirm that you have read and understood these terms and conditions, and agree to be bound by them.