Merchant Terms and Conditions

Dear Customers, Please Note:

• Due to the handmade nature of our products, please contact us before placing your order to confirm if the photo meets our specifications and to check the availability of materials.
• All products sold in our store are handmade, and there may be slight minor crafting variations and personalized characteristics due to the manual production process. Each product may have differences in style, size, color, etc. Please consult with the seller before purchasing to confirm.
• Due to the uniqueness of the production materials and craftsmanship of handmade products, their durability and lifespan may be affected. Please take proper care and use to avoid excessive wear and tear.
• If customers notice any quality issues or defects after receiving the product, please contact us immediately. We will assist in resolving the issue as soon as possible. However, due to the uniqueness and customization of handmade products, we may not be able to provide full refunds or replacements.
• We reserve the right to modify and improve the design and production process of handmade products. If there are any changes or adjustments, we will notify purchasers promptly.

PET-A-HOOD Terms & Conditions

• PET-A-HOOD is not the seller or supplier of the products of services.
• PET-A-HOOD is responsible for managing and administering its website, arranging order processing and fulfillment for the products or services you ordered from the merchant through its website.
• Whatever item you purchase via PET-A-HOOD will be subject to the terms and conditions of that merchant. The merchant is responsible for the sale and for dealing with any claims or any other issues arising out of or in connection with the contract between you and the merchant.
• Service arrangement will be processed and will based on the customer's provided information via the order without prior notice.
• Product images are provided by merchants. For reference only.
• Once an order has been placed, it is considered final and cannot be cancelled or refunded.
• PET-A-HOOD reserve the right to modify or amend this policy at any time without prior notice. Any changes to this policy will be posted on our website.
• By placing an order with PET-A-HOOD, you confirm that you have read and understood these terms and conditions, and agree to be bound by them.