Direct Message Feature｜PET-A-HOOD APP User Guide

Personalized Service: Get advice and support tailored to your needs

• One-on-one communication between merchants and customers to provide targeted recommendations
• Customers can get quick feedback from merchants

Improved experience: Smoother shopping and service flow

• One application for all your needs, no need for multiple platforms
• One interface for instant booking and confirmation of pet services, saving time
• Information enquiry and order confirmation process becomes simpler

Communicate anywhere, anytime

• Focus on one application to connect with merchants, no need to switch platforms
• Seamless communication even in different locations
• No more phone calls, quick contact through apps
• Keep your conversation history and view it at anytime

Step 1:

Search for the desired merchant.

Step 2:

Go to the merchant's page and click on "Message" on the right side.

** Note: Only merchants with the Standard Plan or Pro Plan can use the direct message feature.**

To upgrade to the Standard Plan or Pro Plan, please visit https://petahood.com/business/pricing

Step 3:

Start a real-time chat with the merchant by entering your question or request.

Step 4:

Once the merchant replies, you will be notified through the mobile app and the message will be displayed.

Step 5:

Tap to view the chat history and the merchant's reply.

Step 1:

Open the homepage and click the "Message Notification" icon in the top right corner to enter the conversation list page.

Step 2:

In the conversation list, find the merchant chat you want to view along with all historical chat records, and click to enter.